Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Southern Housing (202337233)

The complaint is about the landlord’s handling of repairs to the door entry and intercom systems at the resident’s block of flats.

Southwark Council (202348534)

The complaint is about the landlord’s response to the resident’s requests for compensation for the period when her home had no heating or hot water. The Ombudsman has also assessed the landlord’s complaint handling.

Southwark Council (202437404)

The complaint is about the landlord’s handling of the resident’s: request for his housing priority bidding band to be changed reports of damp and mould request for the carpet flooring in the property to be replaced with hard flooring We have also considered the landlord’s complaint handling.

Stonewater Limited (202441735)

The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) Associated complaint

Your Housing Group Limited (202332667)

The complaint is about the landlord’s response to the resident’s concerns about the fire doors in communal areas of his building being left open at night.

Castle Point Borough Council (202305588)

The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. We have also considered the landlord’s complaint handling.