We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s: Handling of repairs at the property, and within communal areas, including: the standard of repairs to door frames. the standard of the painting on the walls. the installation of broadband cables. external lighting repairs. Complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of bed bugs. We have also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of: A damp and mould inspection and responsive repairs. The associated complaint.
The complaint is about the landlord’s handling of the resident’s concerns about staff conduct. We have also considered the landlord’s handling of the associated complaint.
The complaint is about the landlord’s handling of: reports of anti-social behaviour (ASB); the associated complaint.
The complaint is about the landlord’s handling of the resident’s: reports of leaks, damp, and mould and associated repairs. reports of concerns about a lack of kitchen storage space. associated complaint.
The complaint is about the landlord’s handling of the resident’s reports of repairs to her windows. The Ombudsman has also investigated the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s: Request for the landlord to fit bifold doors in the property’s bathroom. Request for bathroom adaptation works. Reports of multiple outstanding repairs to the property when the resident moved in.
This complaint is about how the landlord handled the resident’s reports of a leak from above into her property.
The complaint is about the landlord’s handling of: A roof leak, ceiling renewal, and asbestos management. The resident’s request for the landlord to compensate her for damaged belongings The resident’s request for the landlord to provide temporary accommodation during repair works. Damp and mould. We have also considered the landlord’s complaint handling.