Southern Housing (202317260)
REPORT COMPLAINT 202317260 Southern Housing 11 April 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
Loading...
Southern Housing (202436215)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The landlord’s complaint handling has also been considered.
Stonewater Limited (202310853)
This complaint is about: The level of service charges and the resident’s liability to pay them. The landlord’s communication with the resident concerning the service charges. The landlord’s handling of the resident’s concerns about the quality of works. The landlord’s handling of the associated complaint.
Tower Hamlets Homes (202320551)
The complaint is about the landlord’s handling of the replacement of the windows at the resident’s property. The Ombudsman has also investigated the landlord’s complaints handling.
Amplius Living (202334124)
The complaint is about the landlord’s handling of: The resident’s reports of a leak and damp and mould. The resident’s reports of antisocial behaviour (ASB). The associated complaint.
Hyde Housing Association Limited (202309547)
The complaint is about the landlord’s: handling of the resident’s reports of antisocial behaviour. complaint handling.
London & Quadrant Housing Trust (L&Q) (202312902)
The complaint is about the landlord’s handling of the resident’s reports of repairs as a result of a roof leak.
London Borough of Camden Council (202231420)
The complaint is about the landlord’s: handling of the resident’s reports of antisocial behaviour (ASB). complaint handling.
London Borough of Lewisham (202410375)
The complaint is about the landlord's handling of: Reports that the resident’s bath was damaged and needed to be replaced. Reports of problems with the drainage of the external gully. Reports of a faulty bathroom extractor fan. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
Newlon Housing Trust (202425663)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also investigated the landlord’s handling of the associated complaint.