Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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London Borough of Barnet (202322862)

The complaint is about the landlord’s handling of the resident’s reports of: Anti-social behaviour (ASB). Excessive noise transference from the property above.

Metropolitan Thames Valley Housing (MTV) (202335707)

The complaint is about the landlord’s response to the resident’s reports of draughts in the property. The Ombudsman has also considered the landlord’s handling of the resident’s associated complaint.

One Vision Housing Limited (202417735)

The complaint is about the landlord’s handling of: the resident’s reports of antisocial behaviour (ASB) from neighbours, including noise nuisance, bullying, harassment, and intimidation. the resident’s reports of breaches of tenancy including dogs living in the block, drug use, and benefit fraud. the associated complaint.

Peabody Trust (202213665)

The complaint is about the landlord’s handling of the resident’s enquiries about fire safety works completed in 2022. We have also investigated the landlord’s complaint handling.

Peabody Trust (202345157)

The complaint is about the landlord’s handling of: The resident's request for a repair to her flooded balcony. The associated complaint.