Stonewater Limited (202435196)
The complaint is about the landlord’s handling of: Repairs to a blocked toilet and drain. Concerns about damage to the resident’s car and an increased insurance premium. The associated complaint.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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The Guinness Partnership Limited (202327344)
The complaint is about the landlord’s response to the resident’s query regarding: The obligation to pay service charges, which include a management fee with a 10-15% levy. Service charges. Demands for unpaid service charges and ground rent. The associated complaint.
The Guinness Partnership Limited (202419280)
The complaint is about the landlord’s handling of the resident’s: complaint from June 2023 about noise disturbance because of improvement works. recent concerns about noise disturbance from improvement works. associated complaint.
Together Housing Association Limited (202218487)
The complaint is about the landlord’s response to: The resident’s concerns about the condition of the windows. The resident’s reports of an overgrown tree in the garden of a neighbouring property. The resident’s concerns about communications with staff members. The resident’s request to be rehoused. We have also decided to investigate the landlord’s handling of the associated complaints.
West Kent Housing Association (202419718)
The complaint is about the landlord’s handling of: Repairs following a mutual exchange. Pest issues (infestation of rats and mice). The complaint.
Bolton at Home Limited (202426183)
The complaint is about: the landlord’s handling of the resident’s reports about damp and mould, including repairs to the gutters. the landlord’s complaint handling.
Clarion Housing Association Limited (202422759)
The complaint is about the landlord’s response to a damp and mould problem and related repairs.
Clarion Housing Association Limited (202432103)
The complaint is about the landlord’s response to the resident’s reports of damp and mould. The Ombudsman has also considered the landlord's complaint handling.
ForHousing Limited (202425263)
The complaint is about the landlord’s handling of repairs relating to damp and mould.
Golding Homes Limited (202430186)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The associated complaint and her request for compensation for damaged belongings.