Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Peabody Trust (202318251)

The complaint is about the landlord's handling of the resident’s concerns about the kitchen upgrade and the conduct of contractors at the property.

Sage Rented Limited (202347678)

The complaint is about the landlord’s handling of: The resident’s reports of damp in the kitchen. The associated complaints.

Southern Housing (202411939)

The complaint is about the landlord’s handling of lift repairs. We have considered the landlord’s complaint handling in this case.

The Riverside Group Limited (202448613)

The complaint is about the landlord’s handling of the resident’s: Reports of repairs, leaks, damp, mould, and the condition of her property. Associated complaint.

LiveWest Homes Limited (202427894)

The complaint is about the landlord’s handling of: Damp and mould, water ingress and subsequent repairs to the bedroom ceiling. The resident’s concerns about asbestos. The Ombudsman has also considered the landlord’s complaint handling.