London Borough of Lambeth (202428007)
The complaint concerns the landlord’s handling of the resident’s: Reports of multiple repair issues, including leaks, damp and mould. Complaint.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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London Borough of Wandsworth (202315207)
The complaint is about the landlord’s: Handling of the resident’s reports of damp and mould and the associated repairs. Response to the resident’s reports of damaged belongings. Complaint handling.
Metropolitan Thames Valley Housing (MTV) (202302071)
The complaint is about the landlords handling of: Boiler repairs. The associated complaint.
Metropolitan Thames Valley Housing (MTV) (202320804)
The resident’s complaint is about the landlord’s: Communication regarding rent arrears. Response to her reports about the condition of the property at the start of the tenancy. Handling of her concerns about staff conduct.
Metropolitan Thames Valley Housing (MTV) (202423497)
The complaint is about the landlord’s response to the resident’s reports about: Cold temperatures in the property. A leak from the bedroom skylight window. Uneven floorboards. The Ombudsman has also considered the landlord’s complaint handling.
Notting Hill Genesis (202317422)
The complaint is about the landlord’s handling of: The resident’s service charge account. The associated complaint.
Peabody Trust (202429059)
The complaint is about the landlord’s handling of: The resident’s stay in temporary accommodation. The resident’s complaint.
Plus Dane Housing Limited (202346784)
The complaint is about the landlord’s handling of reports of smell in the property.
Southern Housing (202232562)
The complaint is about the landlords handling of: Works agreed in September 2021. The resident’s report of a leak. The associated complaint.
Southern Housing (202312644)
The complaint is about the landlord’s handling of: The resident’s complaint about the level and reasonableness of a service charge increase. The resident’s concerns about which elements of the service charges were payable. The resident’s request for further information about service charges and a service charge increase. The resident’s concerns that inadequate materials had been used by the developer to mount a mirror cabinet. We have also considered the landlord’s complaint handling.