Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Greenoak Housing Association Limited (202422658)

The complaint is about the landlord’s handling of reports of damp and mould in the property.

Leeds City Council (202430014)

The complaint is about the landlord’s handling of: Reports of a rat infestation and associated repairs. The resident’s complaint.

London & Quadrant Housing Trust (202214684)

The complaint is about the landlord’s handling of the resident’s: Reports of outstanding repairs to the bedroom. Associated complaint.

London & Quadrant Housing Trust (202333129)

The complaint is about the landlord’s handling of: The resident’s reports of a neighbour preventing access to the communal garden. The formal complaint. The Ombudsman has also considered the landlord’s knowledge and information management.

London & Quadrant Housing Trust (202434063)

The complaint is about the landlord’s response to the resident’s concerns about the heat supply charges for the property. This investigation has also considered the landlord’s handling of the associated formal complaint.

London Borough of Croydon (202408427)

The complaint is about the landlord’s: Handling of the resident’s reports of uncapped gas at the property, and subsequent remedial repairs. Complaints handling.

London Borough of Wandsworth (202429783)

The complaint is about: The condition of the property upon letting. The landlord’s handling of a ceiling collapse and associated repairs.

Metropolitan Thames Valley Housing (MTV) (202332990)

The complaint is about the landlord’s handling of the resident’s request that he be reimbursed for the costs he incurred following a sewage leak.

Metropolitan Thames Valley Housing (MTV) (202441394)

The resident’s complaint is about the landlord’s handling of her reports of damp and mould.

Moat Homes Limited (202210756)

The complaint is about the landlord’s handling of: A leak at the resident’s property and the associated repairs. A pest issue.