The Riverside Group Limited (202440889)
This complaint is about how the landlord handled the resident’s reports of a leak. We have also considered how the landlord handled the resident’s complaint.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Thurrock Council (202417686)
The complaint is about the landlord’s handling of the resident’s reports of noise from her neighbour.
Your Housing Group Limited (202428001)
The complaint is about the landlord's handling of: Repairs following the resident’s report of a burst water pipe under the kitchen. Repairs to the back door. The Ombudsman has decided to investigate the landlord’s complaint handling.
Acis Group Limited (202331973)
The complaint is about the landlord’s handling of the resident’s concerns about discrimination. The Ombudsman will also consider the landlord’s handling of the resident’s complaint.
London & Quadrant Housing Trust (202437717)
The complaint is about the landlord’s: Handling of a roof leak, damp and mould. Complaint handling.
London Borough of Camden Council (202406073)
The complaint is about the landlord’s handling of blockages in the soil pipe, affecting both the downstairs toilet and upstairs bathroom, and the resident’s reports of discoloured water in the bathroom.
London Borough of Enfield (202327727)
The complaint is about the landlord's handling of the resident’s: Reports of a leak. Request for a surveyor's report The Ombudsman has also decided to investigate the landlord’s complaint handling.
London Borough of Hammersmith and Fulham (202435920)
The complaint is about the landlord’s handling of damp and mould at the resident’s property.
London Borough of Lambeth (202419540)
The complaint is about the landlord’s handling of the resident’s complaint about the property condition when he moved in.
London Borough of Newham (202420997)
REPORT COMPLAINT 202420997 London Borough of Newham 28 July 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]