Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Quadrant-Brownswood Tenant Co-operative Limited (202319498)

The complaint is about the landlord’s: Handling of the resident’s request for temporary accommodation or respite care during repairs. Handling of repairs to the resident’s wet room. Response to the resident's request for a key safe box. Complaint handling.

Royal Borough Of Greenwich (202329847)

The complaint is about the landlord’s handling of the resident’s reports of a leak and subsequent reports of damp. The Ombudsman has also investigated the landlord’s associated complaint handling.

Southwark Council (202414244)

The complaint is about the landlord’s handling of the resident’s: Reports of a roof leak and subsequent damp and mould. Associated complaint.

Vivid Housing Limited (202342901)

The complaint is about the landlord’s: Response to the resident’s reports of repairs needed upon moving into the property. Response to the resident’s concerns about rent arrears at her previous property. Complaint handling