Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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GreenSquareAccord Limited (202308881)

The complaint is about: the level of compensation offered by the landlord for delays in completing repairs to the resident’s staircase. the landlord’s complaints handling.

Haringey London Borough Council (202318746)

The complaint is about the landlord’s handling of the resident’s: Requests to be permanently rehoused. Reports of repairs to the property. Requests to be moved to temporary accommodation due to nearby construction. The landlord’s complaint handling as also been considered.

Home Group Limited (202319452)

The complaint is about the landlord’s handling of the resident’s reports of: Damaged window frames. A roof leak.

Hyde Housing Association Limited (202432495)

The resident’s complaint was about the landlord's response to the resident's request for a priority move and its complaint handling.

London & Quadrant Housing Trust (202330468)

The complaint is about the landlord’s handling of: a request for CCTV footage. installation of external lighting. The Ombudsman has also considered the landlord’s complaint handling.

London & Quadrant Housing Trust (202425066)

The complaint is about the landlord’s response to the resident’s report of a leak, causing damp and mould.

London & Quadrant Housing Trust (202429859)

The complaint is about cold and ventilation issues in the property. We have also investigated the landlord’s handling of the complaint.

London & Quadrant Housing Trust (202432458)

The complaint is about the landlord’s handling of the resident’s: Requests for repairs to the heating and hot water system. Associated complaint.

London & Quadrant Housing Trust (202434985)

The complaint is about: The landlord's handling of reports of damp and mould. The landlord's handling of repairs to the property. The landlord's decision to seek possession of the property. The landlord's handling of reports of damage to and/or loss of the resident's personal belongings.

London & Quadrant Housing Trust (202438710)

The complaint is about the landlord’s: Handling of the resident’s report of damp and mould. Response to the resident’s request to move. We have also considered the landlord’s handling of the resident’s complaint.