London & Quadrant Housing Trust (202403494)
The complaint is about the landlord’s handling of: the resident’s reports of leaks and subsequent damp and mould. the associated complaint.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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London & Quadrant Housing Trust (L&Q) (202341788)
The complaint is about the landlord’s response to the resident’s: Reports of repairs to the roof. Request for reimbursement following repairs to a boundary wall. Request for reimbursement following repairs to fencing. Complaint.
London & Quadrant Housing Trust (L&Q) (202345330)
The complaint is about the landlord’s handling of the resident’s: reports of a roof leak and associated internal property damage; associated complaint.
London Borough of Lambeth (202308316)
The complaint is about the landlord’s handling of, and response to, the resident’s reports of anti-social behaviour (ASB), and her request for soundproofing.
London Borough of Lambeth (202331127)
The complaint is about: The landlord’s handling of the resident’s rehousing application. The landlord’s response to the resident’s reports of: Damp and mould in her property. A sewage smell entering the property. The Ombudsman has also investigated the landlord’s complaints handling.
London Borough of Lambeth (202400048)
The complaint is about: The landlord's handling of the resident’s reports of damp and mould. The landlord's handling of the resident’s complaint.
Metropolitan Thames Valley Housing (MTV) (202315214)
The complaint is about the landlord’s handling of the resident’s report of a water leak from balcony joints.
Metropolitan Thames Valley Housing (MTV) (202400110)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Request to be decanted. Formal complaint.
North Devon Homes (202227951)
The complaint is about the landlord’s handling of:
Notting Hill Genesis (202305706)
The complaint is about: the impact of antisocial behaviour (ASB) on the resident’s health. the landlord’s handling of the resident’s reports of ASB. We have also considered the landlord’s complaint handling.