We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of: The resident’s reports of a neighbour preventing access to the communal garden. The formal complaint. The Ombudsman has also considered the landlord’s knowledge and information management.
The complaint is about the landlord’s response to the resident’s concerns about the heat supply charges for the property. This investigation has also considered the landlord’s handling of the associated formal complaint.
The complaint is about the landlord’s: Handling of the resident’s reports of uncapped gas at the property, and subsequent remedial repairs. Complaints handling.
The complaint is about: The condition of the property upon letting. The landlord’s handling of a ceiling collapse and associated repairs.
The complaint is about the landlord’s handling of the resident’s request that he be reimbursed for the costs he incurred following a sewage leak.
The resident’s complaint is about the landlord’s handling of her reports of damp and mould.
The complaint is about the landlord’s handling of: A leak at the resident’s property and the associated repairs. A pest issue.
The complaint is about the landlord’s handling of the resident’s reports of: Outstanding roof repairs. Condensation and damp in the property. We have also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of: the resident’s reports of a leak and repairs to kitchen cupboards, the kitchen ceiling, and a faulty light. the resident’s reports of overgrown ivy affecting the property's windows. The Ombudsman has also investigated the landlord’s complaints handling.
The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB) from October 2023 to December 2024. The resident’s concerns about communal electricity charges linked to her own electricity meter.