Plus Dane Housing Limited (202425260)
The complaint is about the landlord’s handling of the resident’s requests for: A move. Adaptations to the property.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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The Guinness Partnership Limited (202434704)
The complaint is about the landlord’s handling of: The resident’s concerns about subsidence and repairs. The resident’s complaints.
Amplius Living (202415453)
The complaint is about the landlord’s: Position regarding an upgrade to the property’s heating system. Handling of repairs to the property’s storage heaters. Handling of repairs to the property’s garden gate and fence. Response to the resident’s request for a managed move. Complaint handling.
Arun District Council (202426223)
The complaint is about the landlord’s response to the resident’s reports of damp and mould within the property.
Clarion Housing Association Limited (202308049)
The complaint is about the landlord’s handling of: planned works in the resident’s property and the conduct of the contractor’s staff. the reports about the handling and suitability of the temporary accommodation. the associated complaint.
Hightown Housing Association Limited (202434525)
The complaint is about the landlord’s response to the resident’s: Reports of antisocial behaviour (ASB). Request for a management move. We have also considered the landlord’s complaint handling.
Leicester City Council (202407782)
The complaint is about the landlord’s handling of the resident’s reports of an incorrect service charge. The Ombudsman has also considered the landlord’s handling of the associated complaint.
London & Quadrant Housing Trust (202444757)
The complaint is about the landlord’s handling of the resident’s reports about the condition of her window and front door.
London Borough of Hackney (202429110)
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB) and noise from her neighbour.
Notting Hill Genesis (202422119)
The complaint is about the landlord’s handling of: The provision of sandbags, reimbursement for damaged goods, and flooring repairs after a sewage flood in the resident's property. The resident’s reports of a person urinating in the communal areas of her block. We have also investigated the landlord’s complaint handling.