Rooftop Housing Association Limited (202327056)
The complaint is about the landlord’s handling of the resident’s reports of a leak resulting in damp and mould. We have also investigated the landlord’s complaint handling.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Sandwell Metropolitan Borough Council (202417205)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould in a bedroom.
Southern Housing (202329683)
The complaint is about the landlord’s: Communication about legal action against the resident’s neighbour. Response to the resident’s request to be moved. Handling of the associated complaint.
Southern Housing (202500448)
The complaint is about the landlord’s handling of: The resident’s reports concerning repairs to the external communal lighting. The associated complaint.
Stonewater Limited (202417872)
The complaint is about the landlord’s handling of: The resident’s reports of grounds maintenance issues in the communal garden. The associated complaint.
A2Dominion Housing Group Limited (202334401)
This complaint is about the landlord’s handling of repairs to the carpet in the communal area.
City of Westminster Council (202422062)
The complaint is about the landlord’s handling of the resident’s: Request for a parking space and concerns about the allocation of parking spaces. Associated complaint.
Clarion Housing Association Limited (202401899)
The complaint is about the landlord’s response to the resident’s: request for an adaptation to a communal pathway. reports that the condition of her neighbour’s garden was affecting her property. reports about the standard of repairs to her kitchen window and bath. request for upgrades to her heating system.
Clarion Housing Association Limited (202421255)
The complaint is about the landlord’s: Section 20 process for replacement windows. Response to the resident’s concerns about the replacement windows and related consultation process. Complaint handling.
Freebridge Community Housing Limited (202425047)
The complaint is about the landlord’s handling of the resident’s report of: Excess cold and unaffordable fuel bills. Disrepair to front door. The Ombudsman has also investigated the landlord’s handling of the resident’s complaint.