We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord's response to the resident's reports of harassment under the Equality Act 2010, intimidation, and targeted behaviour from a member of staff. We have also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of queries raised by the resident about the building’s intercom system. We have also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s: Request for replacement windows and reports of damp and mould. Associated complaint.
The complaint is about the landlord’s handling of the resident’s: rehousing requests. associated complaint.
The complaint is about the landlord’s handling of the resident’s concerns about mobility scooter storage, and her request for reasonable adjustments. We have also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of: The resident’s reports of a roof leak. The resident’s complaint.
The complaint is about the landlord’s handling of the resident’s reports of outstanding repairs, damp and mould, and staff conduct.
The complaint is about the landlord's response to the resident’s: concerns that the property is too cold and draughty. reports about the temperature of the water, problems with the water pressure and a chemical smell from the hot water cylinder. associated request for a combi boiler to be installed.
The complaint is about the landlord’s response to damaged personal property and contractor conduct during the resident’s temporary move. The Ombudsman has also investigated the landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould and related repairs. The resident’s complaint.