Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Sovereign Network Homes (202418022)

The complaint is about the landlord’s handling of the resident’s reports of leaks and the associated repairs.

The Riverside Group Limited (202318526)

The complaint is about the landlord’s handling of repairs to the communal gates. The Ombudsman has also considered the landlord’s complaint handling.

Hyde Housing Association Limited (202306741)

The complaint is about the landlord’s handling of the resident’s service charge queries. The Ombudsman has also considered the landlord’s complaint handling.

Hyde Housing Association Limited (202405328)

The complaint is about the landlord’s handling of: a reported water leak; subsequent repairs; the response to items damaged during this incident; the related complaint.

Leeds City Council (202338609)

The complaint is about the landlord’s handling of the resident’s requests for a repair to the hallway.

London & Quadrant Housing Trust (202320263)

The complaint is about the landlord’s handling of: Electrical and plumbing repairs from August 2023. The resident’s request for it to replace her kitchen. A leak and electrical repairs in September 2024. The resident’s complaints.

London & Quadrant Housing Trust (L&Q) (202217416)

The complaint is about the landlord’s handling of the resident’s concerns about cyclical decorations and outstanding repairs to her property. The Ombudsman has also investigated the landlord’s handling of the resident’s complaint.

London & Quadrant Housing Trust (L&Q) (202317243)

The complaint is about: The landlord’s handling of balcony repairs, the erected scaffolding, and the resulting pigeon infestation. The associated complaint.

London & Quadrant Housing Trust (L&Q) (202331174)

The complaint is about the landlord’s handling of the resident’s reports of repairs to the communal lifts. The Ombudsman has also investigated the landlord’s handling of the associated complaint.

London & Quadrant Housing Trust (L&Q) (202339089)

The complaint is about the landlord’s handling of the resident’s reports of a loss of heating and hot water. We have also considered the landlord’s complaint handling.