We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of the resident’s: Request for an explanation of the amount charged for a communal electric service charge. We have also considered the landlord’s handling of the associated complaint.
The complaint is about the landlord’s handling of the resident’s: report of a blocked kitchen sink; concerns about the conduct of the contractor; rent account; associated complaint.
The complaint is about the landlord’s handling of: Damp and mould reports and associated repairs. The resident’s complaint.
The complaint is about the landlord’s handling of: the resident’s reports of a neighbour's car blocking the path to her property. the resident’s complaint.
The complaint is about the landlord’s: Handling of the resident’s report of a leak. Complaint handling.
The complaint is about the landlord’s response to the resident’s: concerns of asbestos in an outbuilding. reports of an electrical fault . request for a skip. complaint.
The complaint is about the landlord’s handling of: the resident’s reports of damp and mould in the property. the resident’s complaint.
The complaint is about the landlord’s handling of the resident’s reports of: Noise nuisance and antisocial behaviour (ASB). Fire safety concerns. Issues with window cleaning in the block . The Ombudsman has also considered the landlord’s complaint handling.
The resident’s complaint was about: The resident’s concerns about the condition of the property on letting and further repairs. The landlord's response to the resident's reports of mould in the property. The landlord’s complaint handling.
The complaint is about the landlord’s: response to the resident’s report of a data breach. response to the resident’s request for a mutual exchange. handling of the associated complaint.