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Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
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REPORT COMPLAINT 202327380 London & Quadrant Housing Trust (L&Q) 29 May 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]
The complaint is about the landlord’s handling of repairs at the resident’s property.
The complaint is about the landlord’s response to leaks in the resident’s property including reported damage to the ceiling, hallway, walls and damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of works within the resident’s bathroom and kitchen.
The complaint is about the landlord’s handling of: Water leaks from the flat above, including repairs and damp and mould. The associated complaint.
The complaint is about the landlord’s handling of: Reports of a broken bathroom extractor fan. Reports of a broken window. The associated complaint.
The complaint is about the landlord’s handling of leaks, damp and mould.
The complaint is about the landlord’s handling of the resident’s: Concerns about leaks, and damp and mould within the property. Associated complaint.
The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould, and the associated repairs.
The complaint is about the landlord’s handling of: The decant process, including the resident’s request for a permanent move to an alternative property. The resident’s request for a parking permit at the decant property. We have also considered the landlord’s complaint handling.