We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s response to: The resident’s reports about the front door. The resident’s reports about increased heating costs due to the door issues. The resident’s reports about subsidence. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of internal repairs in the property.
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour.
The complaint is about the landlord’s handling of: Reports of damp and mould, and damage caused to the resident’s possessions. Repairs to the paving slabs. Replacement of the front door and back door which caused a leak. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s reports of recurring leaks into her property and the damage caused.
The complaint is about the landlord’s handling of the resident’s concerns about subsidence and structural issues in her property. We have also considered the landlord’s complaint handling.
The resident’s complaint is about: The landlord’s handling of her request to stay permanently in her decant property. The landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s stay in temporary accommodation, including its decision not to grant this as a permanent tenancy.
The complaint is about the landlord's handling of repairs following a burst water pipe.
The complaint is about the handling of a request to paint fascia boards.