Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Saffron Housing Trust Limited (202431509)

The complaint is about the landlord’s handling of the resident’s reports of Antisocial Behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling.

Sanctuary Housing Association (202312713)

The complaint is about the landlord’s response to the resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.

Southern Housing (202214560)

The complaint is about the landlord’s handling of: Communal door repairs. The resident’s requests for a refund of service charges for the period the communal door was not operational.

Southern Housing (202233515)

The complaint is about: The landlord’s handling of repairs to the resident’s patio doors. The landlord’s handling of the complaint.

Southwark Council (202223626)

The complaint is about the landlord’s handling of the resident’s reports of leaks into his property from the balcony.

Sovereign Network Homes (202433680)

The complaint is about the landlord’s response to the resident’s reports of damp and mould. The Ombudsman has also considered the landlord's complaint handling.

The complaint is about the landlord’s response to the resident’s concerns about rainwater drainage issues affecting the property and garden. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.

The Guinness Partnership Limited (202330917)

The complaint is about the landlord’s handling of: Repairs to internal doors. Repairs to the front external door. Repairs to external paving. The resident’s associated complaint.

West Northamptonshire Council (202331783)

The complaint is about the landlord’s handling of: The resident’s request that it clear or repair the gutter. The resident’s complaint.

Abri Group Limited (202323612)

The complaint is about the way the landlord handled the resident’s Right to Buy (RTB) application and associated boundary dispute. This report has also assessed the landlord’s complaint handling.