Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

Type landlord name

Landlord type

Select type

Complaint Category

Select complaint category

Outcome

Select outcome

Tenure

Select tenure

Orders

Select order

Sovereign Network Group (202311949)

The complaint is about the landlord’s response to the resident’s concerns about the condition of the garden from April 2023 onwards. We have also investigated the landlord’s complaint handling.

Stonewater Limited (202318054)

The complaint is about the landlord’s response to the resident’s: Service charge enquiries. Reports of communal repairs. We have also investigated the landlord’s complaint handling.

Torus62 Limited (202210507)

The complaint is about the landlord’s handling of the resident’s right to buy application.

Transform Housing & Support (202217201)

The complaint is about the landlord's handling of the resident’s reports of noise disturbance and requests for sound insulation. The Ombudsman has also considered the landlord’s handling of the associated complaint.

Vivid Housing Limited (202317241)

The complaint is about the landlord’s handling of replacement windows.

Birmingham City Council (202314532)

The complaint is about the landlord’s response to the resident’s: Reports of her child being injured from an outstanding repair. Associated complaint.

Birmingham City Council (202426655)

The complaint is about the landlord’s handling of the resident’s: Concerns about fly-tipping. Associated complaint.

Cambridge City Council (202230973)

The complaint is about: Repairs to ceilings in the property. The associated complaint.

Citizen Housing Group Limited (202317813)

This complaint is about the landlord’s handling of the resident’s reports about: Aids and adaptations. Staff conduct. Fence repairs.

Clarion Housing Association Limited (202302666)

The complaint is about the landlord’s: Response to the resident’s concerns about the increase in her service charge. Administration of the resident’s service charges. Response to the resident’s complaint about the managing agent. Response to the resident’s request for improvements to the block. Response to the resident’s request for evidence of works covered by her service charge. The Ombudsman has also considered the landlord’s complaint handling.