Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Amplius Living (202428900)

The complaint is about the landlord's response to the resident's request to relocate the communal bin store, and concerns about fire safety.

Bromford Housing Group Limited (202400932)

This complaint is about the landlord’s handling of: The resident’s reports of subsidence and the associated repairs. The resident’s reports of damp and mould in the property. The resident’s request for it to install a driveway. The associated complaint.

GreenSquareAccord Limited (202224842)

The complaint is about the landlord’s handling of the resident’s: Request for a property move. Reports of antisocial behaviour (ASB). Request for compensation following a leak at the property. Associated complaint.

Home Group Limited (202315720)

This complaint is about the landlord’s handling of: The resident’s concerns about a telephone call she received on 22 February 2023. The resident’s report that the landlord breached General Data Protection Regulations (GDPR).

Hyde Housing Association Limited (202326741)

The complaint is about the landlord’s handling of: The resident’s reports about a leak from the toilet, causing damage to the bathroom. The resident’s reports about repairs to the kitchen, and the quality of works carried out. The resident’s complaint, including the amount of compensation offered.