Citizen Housing Group Limited (202427458)
The complaint is about the landlord’s response to the resident’s request for compensation for damaged possessions.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Clarion Housing Association Limited (202306492)
The complaint is about the landlord’s handling of the resident’s concern that the cavity wall insulation had collapsed, resulting in heat loss and high energy bills. We have also considered the landlord’s complaint handling.
Gateway Housing Association Limited (202431390)
The complaint is about the landlord’s response to Reports of anti-social behaviour (ASB) from a neighbour. A boundary dispute between the resident and the neighbour.
Haringey London Borough Council (202314857)
The complaint is about the landlord’s handling of the resident’s: Reports of a leak from the roof and subsequent damp and mould. Associated complaint.
Karbon Homes Limited (202234018)
The complaint is about the landlord’s response to the resident’s: concerns about the property being cold. complaint.
Karbon Homes Limited (202329045)
The complaint is about the landlord’s response to the resident’s reports that its heating system impacted his energy bills. The Ombudsman has also considered the landlord’s: Complaint handling Record Keeping
London Borough of Lambeth (202423875)
The complaint is about the landlord’s handling of: reports of damp and mould. reports of broken fencing. bathroom works. the complaint.
Metropolitan Thames Valley Housing (MTV) (202331734)
The complaint is about the landlord’s handling of the resident’s: Requests for garden works, including the installation of a rear boundary fence and gate. Associated complaint.
Moat Homes Limited (202320833)
The complaint is about the landlord's handling of the resident's move to her current property.
Onward Homes Limited (202228966)
The complaint is about the landlord’s: Response to the resident’s queries and concerns around heating bills. Response to some related welfare issues (the resident’s concerns about unfair treatment and his requests for a reasonable adjustment). Complaint handling.