Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
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9	10	11	12	13	14	15
16	17	18	19	20	21	22
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30	31

Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

Type landlord name

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Southern Housing (202331211)

The complaint concerns the landlord’s handling of repairs to the resident’s windows.

Southwark Council (202308022)

The complaint is about the landlord’s handling of the resident’s reports of hot water loss. We have also considered the landlord’s complaint handling.

Southwark Council (202429480)

The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) Complaint

Stockport Homes Limited (202326007)

The complaint is about the landlord’s handling of the resident’s reports about the condition of her garden.

The Riverside Group Limited (202328178)

The complaint is about the landlord’s handling of the resident’s request for a different contractor to attend.

The Riverside Group Limited (202331736)

The complaint is about the landlord’s response to: The resident’s request for insulation. The associated complaint.

Thrive Homes Limited (202324757)

This complaint is about the landlord’s handling of: Repairs to the communal door entry system to the resident’s block. The resident’s reports of antisocial behaviour (ASB) by her neighbour.

A2Dominion Housing Group Limited (202324568)

The complaint is about the landlord’s handling of concerns about inadequate wall insulation.

Birmingham City Council (202229682)

The complaint is about the landlord’s handling of: Repairs following a leak into the property. The resident’s associated complaint.

Bristol City Council (202309059)

The complaint is about the landlord’s handling of the resident’s concerns about her driveway. The Ombudsman has also assessed the landlord’s complaint handling.