Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

Type landlord name

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Hightown Housing Association Limited (202228597)

The complaint is about the landlord’s handling of the resident’s concerns about: Grounds and estate maintenance. The caretaker’s performance.

Livv Housing Group (202328127)

The complaint is about the landlord’s: Decision to issue a formal warning to the resident for alleged antisocial behaviour. Complaint handling.

London Borough of Islington (202326274)

The complaint is about: The landlord’s response to the resident’s reports of antisocial behaviour (ASB). The landlord’s management of the resident’s internal transfer request.

Metropolitan Thames Valley Housing (MTV) (202431395)

The complaint is about: The landlord’s handling of repairs required to resolve a water leak. The landlord’s complaint handling.

Norwich City Council (202325705)

The complaint is about the landlord’s handling of: The repairs to the kitchen waste pipe. The associated complaint.

One Housing Group Limited (202318008)

The complaint is about the landlord’s handling of: The resident’s report of a leak from the flat above into her bathroom and the resulting damp and mould. The associated complaints.

Red Kite Community Housing Limited (202317013)

The complaint is about the landlord’s handling of heating repairs and the resident’s request for compensation.

Southern Housing (202216116)

The complaint is about the landlord’s: Handling of the resident’s query about the communal garden. Complaint handling.

Sparrow Shared Ownership Limited (202304514)

The complaint is about the landlord’s handling of: The resident’s reports of defects. The associated complaint.

St Albans City and District Council (202420328)

The complaint is about the landlord’s: Handling of the residents reports about the condition of the property, including boiler problems, damp and mould and other health and safety issues. Response to the resident’s complaint about its handling of her antisocial behaviour, and noise nuisance reports. Handling of the resident’s request for rehousing.