We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s response to the resident’s reports of damp and mould. We have also considered the landlord’s handling of the: Resident’s request for a permanent transfer to alternative accommodation. Associated complaints.
The complaint is about the landlord’s handling of the resident’s reports of defects to the property. We have also looked at the landlord’s handling of the associated complaint.
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB), and the associated repairs. We have also considered the landlord’s complaint handling.
The resident’s complaint is about the landlord's response to his request for compensation for the loss of communal heating and hot water.
The complaint is about the landlord’s response to the resident’s reports of repair issues in the property. We have also considered the landlord’s complaint handling as part of the investigation.
The complaint is about the landlord’s response to the resident’s concerns about water charges within their rent.
The complaint is about: The resident’s concerns regarding the level of support provided by the landlord and the service charges for this support. The landlord’s response to the resident’s concerns about the conduct of its staff. The landlord’s handling of the resident’s requests for information about rent arrears. The landlord’s handling of the resident’s requests for a refund of the communal cleaning service charge. The landlord’s handling of the associated complaints.
The complaint is about the landlord’s handling of repairs to address a roof leak at the property and replacement of a dormer window. The Ombudsman has also investigated the landlord’s complaints handling.
The complaint is about the landlord's handling of: The resident's reports of no heating and hot water, a leak and the level of compensation offered. The associated complaint.
The complaint is about the landlord’s response to the resident’s concerns about the standard and frequency of cleaning in communal areas.