GreenSquareAccord Limited (202428371)
The complaint is about the landlord's handling of the resident’s: reports of a pest infestation. associated complaint.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Incommunities Limited (202339712)
The complaint is about the landlord’s response to antisocial behaviour (ASB), reports, and the resident’s subsequent request to move property.
Karibu Community Homes Limited (202345962)
Decision Case ID 202345962 Decision type Investigation Landlord Karibu Community Homes Limited Landlord type Housing Association Occupancy Shared Ownership Date 9 October 2025 Background The resident is a shared owner with an assured tenancy […]
London & Quadrant Housing Trust (202447088)
The complaint is about the landlord’s handling of: anti-social behaviour (ASB). damp and mould. pests. repairs. the complaint.
London Borough of Croydon (202407425)
The complaint is about the landlord’s handling of: The resident’s reports of leaks, damp and mould. The associated complaint.
London Borough of Lambeth (202405340)
The complaint is about the landlord’s handling of: Works required to the resident’s bathroom. The formal complaint.
Moat Homes Limited (202410892)
The complaint is about the landlord’s handling of the resident’s reports of low water pressure. The Ombudsman has also considered the landlord’s complaint handling.
Notting Hill Genesis (202402941)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould and the associated repairs. The resident’s complaint.
Platform Housing Group Limited (202405280)
The complaint is about the landlord’s handing of the resident’s: Reports of damp and mould. Request for compensation for damage caused to their personal belongings. This service has also considered the landlord’s complaint handling.
Southern Housing (202502888)
Decision Case ID 202502888 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 9 October 2025 Background The resident and her husband are assured tenants of the landlord. The […]