Metropolitan Thames Valley Housing (MTV) (202427194)
This complaint is about the landlord’s handling of the resident’s: Reports of water ingress from the communal loft. Reports of suspected water ingress from the gutter and roof, and damp and mould.
Decisions
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Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
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Metropolitan Thames Valley Housing (MTV) (202429836)
The complaint is about the landlord’s response to reports of antisocial behaviour (ASB).
Midland Heart Limited (202435994)
The complaint is about: The landlord’s handling of the resident’s concerns about the condition of the property when she moved in, including reports of damp and mould. The landlord’s handling of the resident’s complaint.
Moat Homes Limited (202424890)
The complaint concerns the landlord’s handling of structural defects, damp and mould in the property and the resident’s request for a permanent move.
Nottingham Community Housing Association Limited (202235018)
The resident’s complaint is about: The landlord’s handling of reports of damp and mould. The landlord’s handling of damage caused by damp and mould. The Ombudsman will also consider the landlord’s complaints handling.
Nottingham Community Housing Association Limited (202432146)
The resident’s complaint is about: The landlord’s handling of damp and mould in the property. The landlord’s consideration of the resident’s personal circumstances.
One Housing Group Limited (202318113)
The complaint is about the landlord’s handling of: Communication with the resident. The resident’s reports of concerns about fire safety. The resident’s enquiries about service charges.
Ongo Homes Limited (202325287)
The complaint is about the landlord’s handling of: the resident’s report of a toilet blockage in the property and their request for compensation. the associated complaint.
Orbit Group Limited (202233468)
The complaint is about the landlord's handling of repairs to the air source heat pump system. The Ombudsman has also taken the decision to investigate the landlord’s handling of the resident’s complaint.
Origin Housing Limited (202333666)
REPORT COMPLAINT 202333666 Origin Housing Limited 27 June 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]