Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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London Borough of Islington (202325132)

This complaint is about how the landlord handled the resident’s repair requests. We have also considered how the landlord handled the resident’s complaint.

Orbit Housing Association Limited (202438573)

The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) caused by a neighbour. Reports about overgrown bushes and required repairs to the side entrance gates.

Southern Housing (202225067)

The complaint is about the landlord’s: response to the resident’s concerns about parking. disclosure of information to third parties about the resident’s parking and antisocial behaviour (ASB) complaints.

Sovereign Network Group (202311949)

The complaint is about the landlord’s response to the resident’s concerns about the condition of the garden from April 2023 onwards. We have also investigated the landlord’s complaint handling.

Stonewater Limited (202318054)

The complaint is about the landlord’s response to the resident’s: Service charge enquiries. Reports of communal repairs. We have also investigated the landlord’s complaint handling.