Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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London Borough of Hammersmith and Fulham (202435920)

The complaint is about the landlord’s handling of damp and mould at the resident’s property.

London Borough of Lambeth (202419540)

The complaint is about the landlord’s handling of the resident’s complaint about the property condition when he moved in.

London Borough of Newham (202420997)

REPORT COMPLAINT 202420997 London Borough of Newham 28 July 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

London Borough of Waltham Forest (202445086)

The complaint is about the landlord’s handling of: Repairs to the door entry system. The associated complaint.

Orbit Group Limited (202442734)

The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour and racial harassment. The resident’s concerns about the conduct of its staff at a meeting. The associated complaints.

Paragon Asra Housing Limited (202342452)

The complaint is about the landlord’s handling of the resident’s: Request for replacement windows. Reports of repairs to the back door. Associated complaint.

Paragon Asra Housing Limited (202428974)

The complaint is about the landlord’s handling of: the resident’s reports of mice infestations. record keeping. the complaint.

Peabody Trust (202318251)

The complaint is about the landlord's handling of the resident’s concerns about the kitchen upgrade and the conduct of contractors at the property.

Sanctuary Housing Association (202302230)

The resident’s complaint was about the landlord's response to the resident's reports about her water system and water quality.

Sovereign Network Group (202331273)

The complaint is about the landlord’s handling of the resident’s request to amend his tenancy.