London & Quadrant Housing Trust (202214684)
The complaint is about the landlord’s handling of the resident’s: Reports of outstanding repairs to the bedroom. Associated complaint.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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London & Quadrant Housing Trust (202333129)
The complaint is about the landlord’s handling of: The resident’s reports of a neighbour preventing access to the communal garden. The formal complaint. The Ombudsman has also considered the landlord’s knowledge and information management.
London Borough of Croydon (202408427)
The complaint is about the landlord’s: Handling of the resident’s reports of uncapped gas at the property, and subsequent remedial repairs. Complaints handling.
London Borough of Wandsworth (202429783)
The complaint is about: The condition of the property upon letting. The landlord’s handling of a ceiling collapse and associated repairs.
Moat Homes Limited (202210756)
The complaint is about the landlord’s handling of: A leak at the resident’s property and the associated repairs. A pest issue.
Origin Housing Limited (202435202)
The complaint is about the landlord’s handling of the resident’s reports of: Outstanding roof repairs. Condensation and damp in the property. We have also considered the landlord’s complaint handling.
Peabody Trust (202310582)
The complaint is about the landlord’s handling of: the resident’s reports of a leak and repairs to kitchen cupboards, the kitchen ceiling, and a faulty light. the resident’s reports of overgrown ivy affecting the property's windows. The Ombudsman has also investigated the landlord’s complaints handling.
Peter Bedford Housing Association Limited (202447782)
The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB) from October 2023 to December 2024. The resident’s concerns about communal electricity charges linked to her own electricity meter.
Regenda Limited (202422719)
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Reports of window repairs. Formal complaints.
Rochdale Boroughwide Housing Limited (202431813)
The complaint is about the landlord’s handling of repairs to the garden and external doors.