London Borough of Wandsworth (202320361)
The complaint is about the landlord’s handling of the resident’s requests for repairs to the front door entry system.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Metropolitan Thames Valley Housing (MTV) (202217943)
The complaint is about: The landlord’s handling of the resident’s reports of heating and hot water outages. The landlord’s complaint handling.
Plus Dane Housing Limited (202325300)
The complaint is about the landlord’s handling of the resident’s request for compensation following a kitchen replacement.
Amplius Living (202418221)
The complaint is about: The landlord’s response to the resident’s reports about communal grounds maintenance. The associated complaint handling.
London & Quadrant Housing Trust (202201125)
The complaint is about the landlord’s handling of: A leak and the subsequent moves to temporary accommodation. The resident’s complaint. The Ombudsman will also investigate the landlord’s record keeping.
London Borough of Hounslow (202433962)
The complaint is about the landlord’s handling of major adaptation works to the property. We have also investigated the landlord’s complaint handling.
Progress Housing Association Limited (202442599)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Transfer/rehousing application.
Sanctuary Housing Association (202324133)
The complaint is about the landlord’s handling of: The resident’s door repairs. The associated complaint.
Thrive Homes Limited (202127733)
The complaint is about the landlord’s response to the resident’s reports of: Antisocial behaviour (ASB). Leaks from the flat above. We have also considered the landlord’s complaint handling.
Birmingham City Council (202433722)
The complaint is about the landlord’s handling of the resident’s: reports of damp and mould in the property. complaint.