East Riding of Yorkshire Council (202413545)
This complaint is about the landlord’s handling of: The resident’s reports of damp and mould in her property. The associated complaint.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Habinteg Housing Association Limited (202302620)
The complaint is about the landlord’s handling of the resident’s reports of repairs.
Hyde Housing Association Limited (202342051)
The complaint is about the landlord’s: payment of compensation, and implementation of the resident’s request for a reasonable adjustment following an earlier Ombudsman determination. complaint handling.
Irwell Valley Housing Association Limited (202418074)
The complaint is about the landlord’s handling of the resident’s: Reports concerning the standard of grounds maintenance in communal areas. Reports concerning the condition of fencing in the communal areas.
London & Quadrant Housing Trust (202424148)
The complaint is about the landlord’s handling of the resident’s complaint about the condition of her property, its proposed works, and her wish to move home.
Metropolitan Thames Valley Housing (MTV) (202326605)
The complaint is about the landlord's handling of repairs at the resident’s property, which includes: Plastering of walls. Gaps around a newly installed extractor fan in the kitchen. Issues with a new door handle which had been installed. Issues with electrical sockets in the kitchen that were not working. Works needed to the windows.
Norwich City Council (202225439)
The complaint is about the landlord’s handling of: Issues with the gas meter at the resident’s property which resulted in no heating and hot water. The associated complaint.
Notting Hill Genesis (202234288)
The complaint is about the landlord’s response to concerns about: The administration of service charges. A pre-existing sinking fund. The Ombudsman has also considered the landlord’s complaint handling.
Peabody Trust (202323387)
The complaint is about the landlord’s handling of the resident’s: dispute about a garden fence. complaint.
Somerset Council (202433641)
The complaint is about the landlord’s response to the resident’s reports of humidity, damp, and mould. We have also considered the landlord’s complaint handling.