Read our damp and mould report focusing on Awaab's Law

Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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The Riverside Group Limited (202329952)

The complaint is about the landlord’s handling of the resident’s: Service charge account. Concerns about the standard of cleaning to the communal areas.

London Borough of Croydon (202417068)

The complaint is about the landlord’s handling of: bathroom, cloakroom and kitchen repairs. external door repairs. radiator repairs. roof repairs. The Ombudsman has also considered the landlord's: complaint handling. record keeping.

London Borough of Hackney (202431407)

The complaint is about the landlord’s handling of: The resident’s ongoing reports of antisocial behaviour (ASB) and noise. The resident’s concerns regarding closed circuit television (CCTV). The Ombudsman has also investigated the landlord’s handling of the complaint.

Metropolitan Thames Valley Housing (MTV) (202219503)

The complaint is about: The landlord’s quality of work in the renewal of the kitchen and additional works. The landlord’s response to requests that it reimburse for damaged goods. The Ombudsman has also investigated the landlord’s handling of the resident’s complaint and its record keeping.

Clarion Housing Association Limited (202320116)

The complaint is about the landlord’s handling of the resident’s concerns about: rodents coming into her home. the size of her child’s bedroom. The Ombudsman has also assessed the landlord’s complaint handling.