London & Quadrant Housing Trust (L&Q) (202224796)
The complaint is about the landlord’s handing of the resident’s reports of a repair to a shed. We have also considered the landlord’s complaint handling.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Citizen Housing (202321963)
The complaint is about the landlord's: Response to the resident’s reports of a leak causing damp and mould at the property. Complaint handling.
City of Doncaster Council (202320184)
The complaint is about the landlord's handling of: The delays in its out of hours telephone number being answered. The associated complaint.
Haringey London Borough Council (202321169)
The complaint is about the landlord’s handling of repairs to the fences at the bottom of the stairwell and top of the terrace to the resident’s property. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Islington (202333554)
The complaint is about the landlord's handling of the resident’s reports of dumped rubbish in communal areas of the building and gardens.
London Borough of Lewisham (202328037)
The complaint is about the landlord’s handling of: Reports of an overflowing external drain. Reports of a leak. The complaint.
Peabody Trust (202300329)
The complaint is about the landlord’s handling of the resident’s reports of: Leaks into the property and subsequent damp and mould. Damages to personal property. Issues with faulty air bricks. The Ombudsman has also considered the landlord’s complaint handling.
Places for People Group Limited (202333234)
The complaint is about the landlord’s handling of: a low frequency noise nuisance, historic enforcement action, and its activation of the resident’s home swapper account. historical anti-social behaviour (ASB). a recent eviction and the resident’s reports of the landlord’s bullying and harassment. its correspondence with the local council in 2018 and the resident’s request for a managed transfer in 2022.
Southwark Council (202419180)
The complaint is about the landlord’s handling of: Repairs to the resident’s boiler. The associated complaint.
Stoke-on-Trent City Council (202412195)
The complaint is about the landlord’s handling of: Repairs to the resident’s property. Damp and mould in the property.