Onward Homes Limited (202233095)
The complaint is about the landlord’s response to the resident’s complaint about an increase in his service charge. This service has also considered the landlord’s complaint handling.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Orbit Group Limited (202324575)
The complaint is about the landlord’s response to the resident’s reports of cold and request for insulation.
Orbit Housing Association Limited (202442458)
The resident’s complaint is about the landlord’s handling of a request for an accessible external pathway. The Ombudsman is also considering the landlord’s complaints handling.
Paragon Asra Housing Limited (202420333)
The complaint is about the landlord’s handling of the resident’s reports of a leak in: The living room. The bedroom, bathroom, and the leak continuing in the living room. We have also considered the landlord’s handling of the associated complaints.
Paragon Asra Housing Limited (202421662)
This complaint is about the landlords: Handling of the resident’s reports about issues with his gas, heating, and hot water. Actions towards the resident following a Prohibition Order from the local authority. Handling of the associated complaint.
Paragon Asra Housing Limited (202438376)
The complaint is about the landlord’s handling of the resident’s reports of: Several repairs including a bathroom leak and subsequent damage. Her grandson’s vulnerabilities and support needs.
Peabody Trust (202313887)
The complaint is about: The landlord’s handling of renewal works to the kitchen, bathroom, and windows. The landlord’s handling of the associated complaint.
Richmond Housing Partnership Limited (202428740)
The complaint is about: The landlord’s handling of reports of a leak in the kitchen. The landlord’s handling of repairs to the bathroom extractor fan and the stairs. We have also considered the landlord’s complaint handling.
Richmond Housing Partnership Limited (202443255)
The complaint is about the landlord’s handling of the resident’s reports of a roof leak.
Royal Borough Of Greenwich (202423045)
The complaint is about the landlord’s: handling of the resident’s reports of antisocial behaviour (ASB). communications with the resident. handling of a door repair. response to the resident’s concerns about caretaking. The Ombudsman has also considered the landlord’s complaint handling.