We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about: The landlord’s handling of reports of a leak in the kitchen. The landlord’s handling of repairs to the bathroom extractor fan and the stairs. We have also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of a roof leak.
The complaint is about the landlord’s: handling of the resident’s reports of antisocial behaviour (ASB). communications with the resident. handling of a door repair. response to the resident’s concerns about caretaking. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s: Report of a fault to the immersion heater. Report of a rodent infestation. Report that it delayed in replacing the property’s windows. Report of a repair to the front door. Concerns regarding the condition of the kitchen, the guttering and fascia and living room ceiling. We will also consider the landlord’s complaint handling as part of the investigation.
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered the landlord's complaint handling.
The complaint is about: the increase in the costs of the resident’s service charge. the landlord’s handling of the resident’s request for documents relating to service charges for the year 2021-2022. The Ombudsman has also taken the decision to investigate the landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s handling of the resident’s reports of: damp and mould leaks window repairs damage to personal belongings
The complaint is about the resident’s request to the landlord to fit more storage cupboards and cover exposed gas pipes in the property’s kitchen.
The complaint is about the landlord’s handling of the resident’s: reports of noise nuisance from her neighbour. complaint.
The complaint is about the landlord’s response to the resident’s reports of: Concerns about the roof. Damp and mould and the associated repairs.