We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of the resident’s reports of: Her personal belongings being lost whilst being transferred into temporary accommodation. Damp and mould within the property. Drainage issues in the kitchen. A boiler repair and being without heating and hot water at the property.
The complaint is about the landlord’s handling of the leaseholder’s: Reports of a leak from the roof causing damp and mould. Associated complaint.
The complaint is about the landlord’s handling of: A leak affecting the resident’s home. The resident’s complaint.
The complaint is about the landlord’s: Handling of the resident’s report of a repair to her boiler and the annual gas safety check. Complaint handling.
The complaint is about the landlord’s handling of the resident’s: Reports of a leak. Associated complaint.
The complaint is about the landlord’s handling of: The resident’s reports of mould. Lift breakdowns in the block. The resident’s complaint.
The complaint is about the landlord’s handling of the resident’s reports of: A leak and associated work. Kitchen, bathroom, window, and door replacements. Garden maintenance. Pest control. We have also considered the landlord’s complaint handling.
REPORT COMPLAINT 202441975 Metropolitan Thames Valley Housing (MTV) 15 July 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
The complaint is about the landlord’s handling of the resident’s concerns about parking on the estate and access to her allocated parking space. We are also considering the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s: Reports of excessive noise from her heat interface unit (HIU). Reports of the smell of cannabis around her property. Associated complaint.