Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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The Extracare Charitable Trust (202415163)

This complaint is about the landlord’s handling of the residents: sales journey and commitments made during that process. associated complaint.

The Riverside Group Limited (202448613)

The complaint is about the landlord’s handling of the resident’s: Reports of repairs, leaks, damp, mould, and the condition of her property. Associated complaint.

LiveWest Homes Limited (202427894)

The complaint is about the landlord’s handling of: Damp and mould, water ingress and subsequent repairs to the bedroom ceiling. The resident’s concerns about asbestos. The Ombudsman has also considered the landlord’s complaint handling.

London & Quadrant Housing Trust (202443643)

The complaint is about: The landlord's handling of the resident’s reports about damp and mould. Complaint handling

Midland Heart Limited (202421885)

The complaint is about the landlord’s handling of: The resident’s report of damp and mould and requests for associated repairs. Window repairs. The residents associated complaint.

Royal Borough Of Greenwich (202436772)

REPORT COMPLAINT 202436772 Royal Borough Of Greenwich 26 July 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]

West Lancashire Borough Council (202422281)

The complaint is about the landlord’s handling of the resident’s: Reports of anti-social behaviour (ASB). Transfer request.

East Riding of Yorkshire Council (202413545)

This complaint is about the landlord’s handling of: The resident’s reports of damp and mould in her property. The associated complaint.

Habinteg Housing Association Limited (202302620)

The complaint is about the landlord’s handling of the resident’s reports of repairs.

Hyde Housing Association Limited (202342051)

The complaint is about the landlord’s: payment of compensation, and implementation of the resident’s request for a reasonable adjustment following an earlier Ombudsman determination. complaint handling.