Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about: The landlord’s handling of the resident’s reports of damp and mould and the subsequent collapse of part of the bathroom ceiling. The landlord’s management of asbestos on the bathroom ceiling and its response to the resident’s concerns about asbestos. The landlord’s handling of the associated complaints.
The complaint is about the landlord’s handling of defects in a new build property.
The complaint is about the landlord’s handling of the resident’s reports of: A pest infestation. Repairs, in particular: Repairs to the boiler. Damp and mould. A crack in the living room wall.
The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The landlord’s handling of the complaint has also been considered.
REPORT COMPLAINT 202345644 Hyde Housing Association Limited 29 August 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
The complaint is about the landlord’s handling of the resident’s reports of various repairs. The Ombudsman has also looked at the landlord’s handling of the resident’s complaint.
This complaint is about the landlord’s handling of: Repairs at the property. Appointments. The associated complaint.
The complaint is about the landlord’s maintenance of the communal areas including: Drainage issues and pipes leaking sewage. Damp, mould and algae in communal areas including on the carpet. Trip hazards and crumbling stairs. Repairs to communal lighting. Repairs to guttering. Block cleaning and internal decoration. Pest control. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of repairs to the communal boiler.
The complaint is about the landlord’s handling of: The resident’s request to have a driveway installed at his property. The resident’s complaint about the conduct of a member of the landlord's staff.