Acis Group Limited (202331973)
The complaint is about the landlord’s handling of the resident’s concerns about discrimination. The Ombudsman will also consider the landlord’s handling of the resident’s complaint.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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London Borough of Enfield (202327727)
The complaint is about the landlord's handling of the resident’s: Reports of a leak. Request for a surveyor's report The Ombudsman has also decided to investigate the landlord’s complaint handling.
London Borough of Hammersmith and Fulham (202435920)
The complaint is about the landlord’s handling of damp and mould at the resident’s property.
Paragon Asra Housing Limited (202342452)
The complaint is about the landlord’s handling of the resident’s: Request for replacement windows. Reports of repairs to the back door. Associated complaint.
The Riverside Group Limited (202448613)
The complaint is about the landlord’s handling of the resident’s: Reports of repairs, leaks, damp, mould, and the condition of her property. Associated complaint.
LiveWest Homes Limited (202427894)
The complaint is about the landlord’s handling of: Damp and mould, water ingress and subsequent repairs to the bedroom ceiling. The resident’s concerns about asbestos. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (202443643)
The complaint is about: The landlord's handling of the resident’s reports about damp and mould. Complaint handling
Midland Heart Limited (202421885)
The complaint is about the landlord’s handling of: The resident’s report of damp and mould and requests for associated repairs. Window repairs. The residents associated complaint.
Royal Borough Of Greenwich (202436772)
REPORT COMPLAINT 202436772 Royal Borough Of Greenwich 26 July 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
West Lancashire Borough Council (202422281)
The complaint is about the landlord’s handling of the resident’s: Reports of anti-social behaviour (ASB). Transfer request.