Sovereign Network Group (202343694)
The resident’s complaint is about the landlord’s handling of: Hot water outages. Heating issues. The Ombudsman has also considered the landlord’s complaints handling.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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The Riverside Group Limited (202445888)
The complaint is about the landlord’s handling of the resident’s: Reports of damp, mould and associated remedial works at the property. Complaint.
Wandle Housing Association Limited (202430750)
The resident’s complaint is about the landlord’s handling of repairs to the bathroom. We have also considered the landlord’s handling of the associated complaint.
Westward Housing Group Limited (202414474)
REPORT COMPLAINT 202414474 Westward Housing Group Limited 18 September 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Birmingham City Council (202330667)
The complaint is about the landlord’s handling of repairs to a gas pipe.
Clarion Housing Association Limited (202406013)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould.
Clarion Housing Association Limited (202447149)
The complaint is about the landlord’s handling of damp and mould at the resident’s property.
Estuary Housing Association Limited (202442489)
The complaint is about the landlord’s response to the resident’s reports of damp and mould from 2024. We have also considered the landlord’s complaint handling as part of the investigation.
GreenSquareAccord Limited (202424976)
The complaint is about the landlord’s handling of the resident’s mutual exchange application.
London & Quadrant Housing Trust (202401298)
The complaint is about the landlord’s decision to issue a notice of seeking possession (NOSP) and the way it served it.