Peabody Trust (202527031)
The complaint is about the landlord’s handling of the resident’s decant. The Ombudsman has also considered the landlord’s complaint handling.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Reading Borough Council (202332518)
The complaint is about the landlord’s handling of the resident’s: concerns about a staff member’s conduct request for her tenancy agreement reports of antisocial behaviour (ASB) report of window repairs request for a new front door report the landlord was arranging repair visits without telling her We have also investigated the landlord’s handling of the resident’s complaint.
Royal Borough Of Greenwich (202451608)
The complaint is about the landlord’s response to the resident’s report of water entering the property and the associated damp and mould.
Sanctuary Housing Association (202418016)
The complaint is about the landlord’s handling of the resident’s: Reports of water ingress from the roof and skylight and resulting damage to the living room ceiling. Reports of issues with her windows. We have also considered the landlord’s complaint handling.
Sanctuary Housing Association (202428174)
The landlord’s handling of the resident’s: Requests to cut back the trees overhanging the rear of the property. Associated complaints.
Sanctuary Housing Association (202429025)
The resident’s complaint is about the landlord’s handling of a repair to a plastered wall in the property. We have also considered the landlord’s handling of the associated complaint.
Sanctuary Housing Association (202440611)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould.
Sandwell Metropolitan Borough Council (202329648)
The complaint is about the landlord’s response to the resident’s reports of Antisocial Behaviour (ASB)
Shropshire Council (202409618)
The complaint is about the landlord’s handling of: The resident’s requests for window repairs and replacement. Damp and mould repairs and associated requests for health considerations. The resident’s reports of drainage issues. Associated complaint.
Slough Borough Council (202217555)
The complaint is about the landlord’s response to service charge queries. We have also assessed the landlord’s complaint handling.