The Guinness Partnership Limited (202340208)
The complaint is about the landlord’s handling of the resident’s reports of: Leaks, damp and mould. Water ingress into the electric fuse box.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Wythenshawe Community Housing Group Limited (202338453)
The complaint is about the landlord’s handling of: Antisocial behaviour (ASB). A request for a higher housing priority.
Abri Group Limited (202331031)
The complaint is about the landlord’s handling of: Kitchen adaptations.
Amplius Living (202323434)
The complaint is about the landlord’s handling of the resident’s reports of an overhanging tree. We have also investigated the landlord’s complaint handling.
City of Westminster Council (202432593)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould, and associated repairs within the property. Associated complaint.
Housing Solutions (202414087)
The complaint is about the landlord’s handling of: works to improve wall insulation in the property. the resident’s reports of window repairs. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (202325886)
The complaint is about the landlord’s handling of: Gas repair work required at the property. The resident’s associated complaint.
London & Quadrant Housing Trust (202403569)
The complaint is about the landlord’s handling of the resident’s Right to Buy application from 2023.
London & Quadrant Housing Trust (202415483)
The complaint is about the landlord’s handling of the resident’s: reports of antisocial behaviour. concerns about fire safety in the block. reports of the communal front door being unsecure. concerns about the cleanliness of the communal areas. The Ombudsman has also taken the decision to investigate the landlord’s handling of the resident’s complaint.
London Borough of Hackney (202427479)
The complaint is about the landlord’s handling of the resident’s reports of damp, mould and leaks at the property.