Mount Green Housing Association Limited (202332707)
The complaint is about the landlord's handling of the resident’s reports about repair issues. The Ombudsman has also considered the landlord’s complaint handling.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Notting Hill Genesis (NHG) (202309915)
The complaint is about the landlord’s handling of the resident’s: Rent and service charge account. Reports that repairs were needed to the main entrance door. The Ombudsman has also considered the landlord’s complaint handling.
One Housing Group Limited (202323952)
The complaint is about the landlord’s handling of reports of antisocial behaviour (ASB).
Onward Homes Limited (202308396)
The complaint is about the landlord’s: Increase of the resident’s service charge costs. Handling of the resident's request for a breakdown of service charges and a copy of its annual report. Complaint handling.
Orbit Group Limited (202318854)
The complaint is about the landlord’s response to the resident’s concerns about the safety of the glass panels on the balconies of the flats at her development.
Paragon Asra Housing Limited (202329580)
The complaint is about the landlord’s handling of the resident’s: Service charges for the 2023 to 2024 and 2024 to 2025 financial years. Formal complaints.
Poplar Housing And Regeneration Community Association Limited (202220069)
The complaint is about the landlord’s handling of: The resident’s eviction. The removal of the resident’s belongings.
Saxon Weald (202322046)
The complaint is about the landlord’s handling of the resident’s request to take carpet to her new property.
Southern Housing (202209842)
The complaint is about the landlord’s handling of the resident’s reports of a leak from the property above. We have also considered the landlord’s complaint handling.
Southern Housing (202302556)
The complaint is about the landlord’s handling of the resident’s: Reports of anti-social behaviour (ASB). Complaint.