We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
Decision Case ID 202450398 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 20 January 2026 Background In February 2024, the resident reported that a sash window was […]
Decision Case ID 202505775 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Leaseholder Date 20 January 2026 Background The resident lives in a maisonette. The landlord is the freeholder of […]
Decision Case ID 202500393 Decision type Investigation Landlord Saxon Weald Landlord type Housing Association Occupancy Assured Tenancy Date 20 January 2026 Background The resident reported a leak from her boiler in January 2024. The […]
Decision Case ID 202425439 Decision type Jurisdiction Landlord Southwark Council Landlord type Local Authority Occupancy Secure Tenancy Date 20 January 2026 Background The resident reported an issue with her garden wall which collapsed in […]
Decision Case ID 202408285 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 20 January 2026 Background The resident lives in a 2-bedroom house. He has complained about […]
Decision Case ID 202423694 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 20 January 2026 Background The property is a flat within a block. The resident has […]
Decision Case ID 202417443 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Leaseholder Date 20 January 2026 Background Having received notification of his service charges for 2024 to 2025, the resident […]
Decision Case ID 202450346 Decision type Investigation Landlord Welwyn Hatfield Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 20 January 2026 Background The leaseholder rented the property to a […]
Decision Case ID 202507528 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 January 2026 Background The resident lives in the property with her child and […]
Decision Case ID 202518333 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date 19 January 2026 Background The resident reported concerns with damp, mould and coldness in […]