Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) by a neighbour and ASB in the area. Request for a housing transfer. Concerns about staff conduct. Complaint.
The complaint is about: The landlord’s handling of the resident’s reports of damp and mould following the completion of work outside his home. The landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The Ombudsman has also looked at the landlord’s handling of the associated complaint.
The complaint is about the landlord’s handling of concerns about the neighbour’s camera doorbell.
The complaint is about: The landlord’s handling of the resident’s reports of dangerous electrical wiring in his garden. The landlord's request for access to the resident's home to complete an electrical safety check.
The complaint is about the landlord's response to the resident’s reports that the shower was not working when the property was let.
The complaint is about the landlord’s response to the resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
The landlord’s response to the resident’s report of a fire alarm setting off.
The complaint is about the landlord’s handling of: The resident’s reports of roof leaks and subsequent damp and mould issues. The associated complaint.
The complaint is about the landlord’s handling of the resident’s concerns about his communication needs.