Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of: repairs to the roof and damp and mould. windows and front door repairs. the resident’s request for compensation for damaged items and additional costs he said he incurred. the complaint.
The complaint is about the landlord’s response to the resident’s concerns about a water bill. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of noise nuisance and antisocial behaviour (ASB) from an upstairs neighbour.
The complaint is about the landlord’s handling of the resident’s concerns about grounds maintenance. The Ombudsman has also considered the landlord’s handling of the associated complaint.
The complaint is about: The landlord’s response to the resident’s reports of damp and mould and subsequent remedial repairs. This Service has also considered the landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s concerns about: An unpleasant smell in the property. Having to move out of the property due to major works. The 2-week period given to move properties. This Service has also considered the landlord’s handling of the complaint.
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
The complaint is about the landlord’s handling of the resident’s queries about their service charges. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s: Reports of repairs to the drain in their wet room. Reports of a delay in the payment of compensation from a previous complaint.
The complaint is about the landlord’s: Response to the resident’s concerns about a roof leak and a rotten window ledge. Complaint handling.