Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Paragon Asra Housing Limited (202228164)

The complaint is about the landlord’s handling of the resident’s reports of noise transference. The Ombudsman has also considered the landlord’s complaint handling.

Peabody Trust (202206513)

The complaint is about the landlord’s handling of: Reports of damp, mould, water ingress, and its handling of the associated repairs. Boundary changes in the communal garden. Reports of antisocial behaviour.

Peabody Trust (202222376)

The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). The associated complaint.

Peabody Trust (202323656)

The complaint is about the landlord’s handling of leaks into the property. We have also assessed the landlord’s complaint handling.

Peabody Trust (202402595)

The complaint is about the landlord’s handling of: Repairs following the collapse of the toilet ceiling and repairs to the toilet, bathroom and kitchen ceilings. The related complaint.