Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Orbit Housing Association Limited (202413924)

The complaint is about the landlord’s handling of: Repairs and adaptations to the resident’s kitchen and bathroom. The replacement of a fire door. Communal maintenance.

Origin Housing Limited (202425613)

The complaint is about the landlord’s handling of window repairs at the property. The Ombudsman has also considered the landlord’s complaint handling.

Paragon Asra Housing Limited (202227582)

The complaint is about the landlord’s handling of: Reports of damp and mould. The resident’s complaint.

Peabody Trust (202410207)

The complaint is about: the landlord’s response to the resident’s concerns about her rent and service charges for the financial year 2024 to 2025. the landlord’s complaint handling.

Places for People Group Limited (202416696)

The complaint is about the landlord’s handling of: Damp and mould at the resident’s property. The associated complaint.

Sanctuary Housing Association (202230351)

The complaint is about the landlord’s handling of the resident’s reports of repairs to the guttering and facia board. We have also considered the landlord’s complaint handling.

Southern Housing (202119657)

The complaint is about the landlord’s handling of the resident’s reports of repairs to the flooring. The landlord’s complaint handling has also been considered.

Sovereign Network Group (202330557)

The complaint is about the landlord’s handling of a rodent infestation affecting the resident’s property.

The Guinness Partnership Limited (202431434)

The complaint is about the landlord’s handling of the resident’s: Reports of noise nuisance by her neighbours. Associated complaint.

Torus62 Limited (202427099)

The complaint is about the landlord's handling of: Asbestos found in the garden at the property; Debris and items in the garden; Reports of issues with the fence in the garden; The resident’s reports of rats in the garden.