We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
Decision Case ID 202413205 Decision type Investigation Landlord Orbit Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date 16 October 2025 Background The resident lives in supported housing. She has complained about how […]
Decision Case ID 202435448 Decision type Investigation Landlord Paragon Asra Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 October 2025 Background The resident lives in a 1-bedroom flat on the ground floor […]
Decision Case ID 202402777 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Leaseholder Date 16 October 2025 Background The resident lives in a flat in a communal block. At the time […]
Decision Case ID 202328109 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 16 October 2025 Background The resident is a leaseholder of a flat within […]
The complaint is about the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB). Complaint handling.
REPORT COMPLAINT 202433128 The Guinness Partnership Limited 16 October 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
The complaint is about the landlord’s handling of the resident’s concerns about: The removal of a solar panel. Carpet in the communal area. Our investigation will also consider the landlord’s complaint handling.
Decision Case ID 202503845 Decision type Investigation Landlord Abri Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 15 October 2025 Background The property is a 2-bedroom flat in a block of 6 […]
Decision Case ID 202429120 Decision type Investigation Landlord Aster Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 15 October 2025 Background The resident lives in a first floor flat of a block. There […]
Decision Case ID 202413337 Decision type Investigation Landlord City of Westminster Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 15 October 2025 Background The resident lives in a 3-bed flat […]