Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB) in the form of noise nuisance. The resident’s request for it to remove the community protection warning (CPW) issued to him. The resident’s removal from the “Home Options” account. The associated complaint.
The resident has complained about the landlord’s response to her request for compensation due to a communal light being connected to her electric meter.
The resident’s complaint is about the landlord’s handling of: Her concerns about the installation of an air conditioning system. Her associated complaint.
The complaint is about: The landlord's decision to recharge the resident for work it carried out after she moved out of her home.
The complaint is about the landlord's response to the resident's reports of a latent defect, which caused a leak in the bathroom.
The complaint is about the landlord’s handling of repairs. We have also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of: Concerns raised about the condition of the property on let and the associated repairs. Concerns raised about its communication with the resident. Concerns raised about the service of an eviction notice. The associated complaint.
The complaint is about the landlord’s handling of repairs to the resident’s toilet, including asbestos related works. The Ombudsman has also investigated how the landlord handled the resident’s complaint about this.
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould in the property. Associated complaint.
The complaint is about the landlord’s: Handling of the resident’s subject access request (SAR). Response to the resident's reports that a contractor damaged his property and caused him an injury during bathroom adaptation works. Delays to approve accessibility adaptations.