Irwell Valley Housing Association Limited (202340253)
The complaint is about the landlord’s handling of: the resident’s concerns regarding removal of access to the bin chute. the resident’s transfer request.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Jigsaw Homes Group Limited (202322779)
The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould in the bathroom. Toilet repairs. The Ombudsman has also considered the landlord’s complaint handling.
Kingston upon Hull City Council (202315837)
The complaint is about the landlord’s handling of arranging gas service appointments.
Leeds City Council (202326662)
The complaint is about the landlord’s: management of the resident’s concerns about the temporary accommodation condition handling of the resident’s reports of repairs in the kitchen in her property handling of the resident’s reports of damp and mould in her property handling of the resident’s request for reimbursement of energy bills incurred during her stay in temporary accommodation We have also considered the landlord’s complaint handling
LiveWest Homes Limited (202321678)
The landlord's response to the resident's concerns about the efficiency of the heating system at the property and its refusal to install an air source heat pump.
Moat Homes Limited (202426103)
The complaint is about the landlord’s response to the resident’s reports of repairs required to the Heat Interface Unit (HIU) in the property. This investigation has also considered the landlord’s handling of the associated complaint.
North Kesteven District Council (202319679)
The complaint is about the landlord’s handling of the resident’s concerns about: the windows and doors in his property not retaining heat. the cost of his ground heat pump. damp and mould in the property. This Service has also investigated the landlord’s handling of the associated complaint.
North Tyneside Council (202430789)
The complaint is about the landlord’s response to the resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s handling of the associated complaint.
Nottingham City Council (202328988)
The complaint is about the landlord's handling of the upkeep of the communal area of the resident’s property.
One Housing Group Limited (202231890)
The complaint is about the landlord’s handling of compensation for the resident’s loss of heating and hot water.